HomeAtlas: Terms of Service

These Terms of Service (“Terms”) govern your use of the HomeAtlas website, mobile applications and related services (together, the “Service”), operated by OMNIA VINCULA PTY LTD ACN 700 615 498, an Australian proprietary limited company (ABN 28 700 615 498), trading as HomeAtlas (“HomeAtlas”, “we”, “us” or “our”). By creating an account, downloading the app, or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.

1. About HomeAtlas and these Terms

HomeAtlas is a household and family management platform that helps you plan meals, manage pantries and recipes, import recipes from posts and links you share, collect drink and bar recipes, run DIY and garage projects, look after gardens and pets, organise family schedules and care plans, help with homework questions, check the weather for your place, and chat with an AI assistant about your home. Some features rely on third-party services described in section 8 and in our Privacy Policy.

These Terms form a legally binding contract between you and HomeAtlas. Some additional terms apply if you reach the Service through Apple's App Store or Google Play (see section 19).

2. Eligibility, accounts, and households

2.1 Who can use the Service

You must be at least 16 years old to create an account on your own. If you are between 13 and 15 (or under the age of digital consent in your country, whichever is higher), you may only use the Service with the verifiable consent of a parent or legal guardian who agrees to these Terms on your behalf. If you are 16 or 17, you can have your own account, with the extra protections for under-18s described in section 3; when you turn 18, your account becomes a full adult membership.

Children under 13 cannot create an account. A younger child is a household record the parent or guardian (the household administrator) creates and manages inside the parent's own account: the child does not currently have a sign-in, username or password of their own, and the parent remains the account holder and is responsible for all activity on the account. See section 3.

2.2 Account registration

You can register with an email address and password, or with Sign in with Google, Apple, or Microsoft. You must provide accurate and current information, keep your credentials confidential, and notify us immediately of any unauthorised use of your account at [email protected]. You are responsible for all activity that occurs under your account.

2.3 Households and shared access

Higher subscription tiers let you invite household members (for example a partner, co-parent, carer, or viewer) using an invite code. Household members get scoped access to data you choose to share: for example child profiles, the family calendar, the pantry, or the shopping list. By inviting someone, you confirm that you have the authority to share that information with them and that they consent to be added.

The person who owns the plan the household uses is the one who pays for it. Invited members use the plan's features and its shared credits, and are not charged. While your account is covered by somebody else's plan you cannot buy your own plan, but you can buy top-up credit packs for the household's shared balance (see section 5). An invite expires after a period shown in the app when you create it. If you join a household while you are on your own free trial, your trial ends and any unused trial credits are removed.

Important: family records (children, adults, pets, care plans, medical and contact details) belong to the people they describe. You agree to add or share the personal data of other people only where you have their consent, or, in the case of children you are responsible for, where you are entitled to do so as a parent or guardian.

3. Children and teens

HomeAtlas is designed for parents and carers to manage information about their family. Children do not currently have their own login: a child is added to a household as a member their parent or guardian manages, and teens can have their own account with extra protections, as set out below. Functions such as creating child profiles, tracking medication doses, managing care plans, and uploading school documents are intended to be used by a parent, guardian, or other authorised carer.

A child in your household does not currently sign in and cannot use the Service themselves: you manage their record (their name, chores, calendar entries and profile) from your own account, and you can change or remove a child's profile at any time. As the household administrator you must:

• Enter only information about the child that is accurate and suitable, and keep it current;
• Decide whether and how AI features are used in connection with the child's profile; and
• Take responsibility for all activity on your account. A child's household profile cannot make purchases or alter billing; what a teen may buy is set out below.

Teen accounts. A teen aged 13 to 15 can join only with the verifiable consent of a parent or guardian, who agrees to these Terms on their behalf. A 16 or 17 year old can hold their own account, with the protections for under-18s below. When a member turns 18, their account becomes a full adult membership.

What a teen can buy. Teens cannot buy, change, or cancel a subscription plan. A teen may buy one-off credit top-ups using their own payment method (see section 5). A parent may ask us to refund an unspent top-up that a minor bought on the website, and we will refund it; top-ups bought in an app store are refunded by Apple or Google under their own policies.

Protections for under-18s. For every member under 18: content involving alcohol is hidden, so they see alcohol-free drinks only; AI features run with additional safety guardrails; and if someone reports a member under 18 to us, we notify their parent. Members under 18 cannot post comments. Members aged 16 or 17 can see public recipes, but not the comments on them unless a parent turns that on. Some features are limited for under-18s: for example, they do not see DIY project tasks, and a parent controls what they can use in the workshop area.

We do not knowingly collect personal data from children under 13: a child's record is created and managed by their parent or guardian inside the parent's own household. If you believe a child under 13 has registered an account with us directly, please contact us immediately at [email protected] and we will delete the account.

4. Subscriptions, in-app purchases, and refunds

4.1 Plans and pricing

HomeAtlas is offered as one or more paid subscription tiers as shown on the pricing screen in the app. Each paid tier is a recurring subscription that unlocks households, member seats, AI credits, and features. The current plans, prices and benefits are shown inside the app on the pricing or billing screens. We do not quote prices here, because they can change.

A plan can be bought in one of two ways. Buy it on the website and HomeAtlas bills you, taking payment through Stripe. Buy it inside the iPhone or Android app and Apple or Google bills you, under their own terms. An account can have only one of these at a time; to switch, cancel the current one first. Each subscription is managed, cancelled, and refunded where it was bought.

To start a paid tier you begin a 7-day free trial of the plan you choose (see section 4.2). There is no plan you can choose that costs nothing. If a subscription is not active: for example because a trial ended without a valid payment method, a payment failed, or a cancelled subscription has run to the end of its period, the account sits in a locked state: you cannot use paid features, but you can still sign in and your data is kept so you can resubscribe. The locked state is not a plan and not something you sign up for; it is simply what an unpaid or lapsed account resolves to.

Without an active plan. While an account, or the home it belongs to, has no active plan, paid features are unavailable, files cannot be uploaded, AI credits cannot be spent, and top-up credits cannot be bought. Credits you have already bought are kept, and you can use them again once a plan is active.

When a home's payment fails. If a home's plan payment fails, the home keeps its paid features only while the payment is still being retried (see the notices in section 4.2). If the retries end without a successful payment, the home's plan ends and the home is shut off: paid features stop for everyone in it, including members who do not pay for it themselves. Everything you have added is kept, and paid features come back when a plan is active again. For a plan bought through Apple or Google, how long the payment is retried is set by Apple or Google.

4.2 Free trial

When you sign up on the website, you choose a paid plan and a billing period, and your subscription begins with a 7-day free trial of that plan. The trial is only offered on web sign-up. Trials or introductory offers in the app stores, if any, are shown in the store at purchase and governed by that store's terms. A payment method is required to start the trial: it is collected at checkout before the trial begins, and it is held by our payment provider, not by us. During the 7 days you can use the paid features of the plan you chose at no charge. A trial comes with a trial credit allowance, which is the same whichever plan you choose and can be smaller than your plan's monthly allowance. Your plan's full monthly allowance starts with your first payment.

What will be charged, and when. The amount you will pay is the price shown at checkout for the plan and billing period you chose. The exact amount and the exact date of the first charge are shown at checkout before you agree, and are confirmed in the email we send when your trial begins (see the notice list below). Unless you cancel before the trial ends, your payment method is automatically charged on that date for the first billing period, and the subscription then renews automatically as set out in section 4.3.

• How to cancel. Cancelling is self-serve and free: go to Settings → Plan in the app, which opens the billing portal, and cancel from there. A cancellation takes effect at the end of the current period.
• Cancel during the trial and you are not charged. If you cancel before the trial ends, your payment method is not charged at all. Your access continues to the end of the trial period, and everything you have added stays saved in the locked state described in section 4.1.

Notices we send about charges. We send these notices so you know when a charge is coming:

• When your trial begins, a confirmation email stating the amount and the exact date of the first charge.
• About three days before your trial ends, a reminder email stating the amount, the date and how to cancel (if you have already cancelled, no reminder is sent, because no charge is coming).
• If a payment fails, a notice in the app immediately, telling you what happened and when we will try again. Your account is not downgraded while payment retries are under way.

These notices go to the email address on your account. Keep it current so they reach you.

You can see your trial end date and current subscription status in your billing settings. Our full position on the trial, cancellation and refunds is in our Refund Policy.

4.3 Billing periods, renewal, and cancellation

A subscription runs for the billing period you choose when you subscribe or upgrade. The periods available are the ones offered for each plan and shown on the pricing screen in the app. One subscription covers one household, and the household's invited members join as included seats. They are not charged separately.

Subscriptions renew automatically at the end of each billing period until you cancel. The renewal price is the price displayed at purchase unless we notify you of a change before the renewal, at least the minimum notice period required in your country (commonly 30 days). See section 4.8.

Cancellation takes effect at the end of your current paid period. You can cancel at any time from your billing settings; when you cancel, you keep access to what you have already paid for until the period ends, and the subscription does not renew. Except as section 4.7 provides for UK, EU and EEA consumers, and because access runs to the end of the period and there is no mid-period cut-off, we do not give partial or pro-rata refunds for a partly-used period: see our Refund Policy. Where the Australian Consumer Law, the New Zealand Consumer Guarantees Act, the UK Consumer Rights Act 2015, or your local equivalent gives you a non-excludable right to a remedy (for example because the Service is faulty), those rights are unaffected by this clause.

4.4 In-app purchases (Apple App Store and Google Play)

If you subscribe through the iOS or Android app, the purchase is processed by Apple or Google under their own terms. A subscription bought inside the app has no free trial (see section 4.2). Renewal, cancellation, and refunds for those purchases are handled by Apple or Google under their own policies (see our Refund Policy for how we treat them). Your account can hold only one subscription at a time; to switch between a web subscription and an app-store subscription, cancel the current one first (see section 4.1). Please use:

• Apple: manage subscriptions in Settings → [your name] → Subscriptions or via reportaproblem.apple.com.
• Google Play: manage subscriptions in the Play Store app under Subscriptions or at play.google.com/store/account/subscriptions.

We cannot refund or cancel a subscription bought through Apple or Google on your behalf.

4.5 Tax

Prices shown to Australian consumers are inclusive of GST. A tax invoice is available from your billing settings or on request to [email protected]. For customers outside Australia, applicable taxes (for example New Zealand GST, UK VAT, Canada GST/HST, or United States state or local sales tax) may apply, and are calculated and shown at checkout where the payment processor supports it.

4.6 Offers and discounts

We may from time to time make you an offer: for example a discounted period if you choose to keep your plan when you try to cancel. The terms we show you with the offer are the terms of the offer, and they apply alongside these Terms. Offers may be limited: for example, to a set number per person. Where an offer discounts your plan, your plan's features and its full credit allocation continue unchanged during the discounted period, unless the offer terms say otherwise.

4.7 Your 14-day right to cancel (UK, EU and EEA consumers)

If you live in the United Kingdom, the European Union or the wider European Economic Area and you buy a subscription or a top-up on the website as a consumer, the law gives you the right to cancel that purchase within 14 days without giving a reason (the right of withdrawal). The 14 days start on the day you complete checkout.

Subscriptions. Your plan, or your free trial, starts as soon as checkout completes. Before you pay, we ask you to confirm that you want it to start straight away, inside the 14 days. If you then cancel within the 14 days, we refund what you paid, less an amount in proportion to the service you received before you told us you were cancelling. If you were on a free trial and had not yet been charged, there is nothing to refund and nothing to pay.

Top-ups. Top-up credits are digital content that we supply the moment your payment goes through. Before you pay, we ask you to agree that we supply them straight away and to acknowledge that, once they are supplied, you lose your right to cancel that top-up. Without that agreement a website top-up cannot be completed. If a top-up is faulty or not as described, your consumer rights still apply.

How to cancel within the 14 days. Tell us clearly that you want to cancel: email [email protected] with the subject line "Cancel my purchase" from the email address on your account. You may use the model cancellation form in our Refund Policy, but you do not have to. We will confirm by email and refund you within 14 days of receiving your request, to the payment method you used. Cancelling the renewal in Settings → Plan stops future charges but is not, on its own, a request for a refund under this section.

Purchases in the iPhone or Android app. If you bought through the Apple App Store or Google Play, the purchase is made with Apple or Google, and cancellation and refunds are handled by them under their own terms and the law that applies to them (see section 4.4). This section covers purchases made on the website.

After a website purchase we email you a confirmation that repeats what you agreed to at checkout.

4.8 Changes to prices, credits and plan allowances

Why we may change them. The AI services behind credits are bought from outside providers, and their prices change. Credit costs follow what the AI costs us plus a margin, as described in section 5. We will only change the subscription price, plan credit allowances, the credit cost of features, and the most a metered feature can cost for that reason, or for changes in tax, payment-provider or app-store fees. When we send you a change notice, we will tell you which reason applies.

What can change.

• the subscription price;
• the number of credits your plan includes each period;
• how many credits a feature costs;
• the most a metered feature can cost (its "up to" figure);
• the rate at which metered features turn AI cost into credits.

Notice. If a change makes your plan cost more, or give you less, we will tell you by email and in the app at least 30 days before it applies to you (longer where your local law requires). The notice will say what is changing, the old and new figures, the date it takes effect, the reason for it, and how to cancel. Changes in your favour, such as cheaper features, more credits or a lower price, can apply straight away.

When it applies to you. A change applies from the first renewal, or the first credit allowance, you receive on or after the date in the notice. A metered action never costs more than the "up to" figure shown before you started it.

Your choice. You can cancel before the change applies to you, and you pay nothing more. Cancelling is free. Where the law of your country gives you more, for example a pro-rata refund of a period you have already paid for, or a right to cancel within 30 days after a change takes effect, you get that too.

What never changes.

• Credits already in your balance are never taken away because of a change.
• Top-up credits you have already bought keep their value: when the credit cost of features rises, unspent top-up credits, and plan credits carried forward from earlier periods, are increased on the date the change takes effect so that they buy the same as before.
• A price you have already paid for a period is never increased for that period.

App store purchases. For subscriptions bought through Apple or Google, price changes are made and notified by Apple or Google under their rules, and they may ask you to agree to the new price. Changes to credits and plan allowances still follow this section.

5. Trial, credits, and top-ups

Your subscription (including the 7-day free trial described in section 4.2) comes with an allocation of credits that some AI-driven features consume, for example image generation, advanced recipe suggestions, and document extraction. Credits are consumable: plan credits last at least the billing period they were granted in, and on some plans unused credits carry forward for a limited time (up to 12 months on our top plan) before expiring. A new allocation arrives with each period; the current carry-forward for each plan is shown inside the app. On a weekly plan, credits are allocated by the month: in your first month, three quarters of the month's credits arrive with your first weekly payment and the rest with your second; from your second month on, the whole month's credits arrive with the first payment of each month.

Features are charged for in one of two ways, and the app tells you which before you use one. Some cost a fixed number of credits each time. Others are billed on what they use, so a short request costs less than a long one, and the figure we show is what an ordinary use usually comes to rather than a fixed price. For a metered feature we show you the most it can cost before you start, and we never charge more than that. Credits are set to reflect what the underlying AI actually costs us to run, plus a margin. Work that fails is not charged for, and where your plan includes an allowance for a feature that allowance is used first. The current cost of every feature is published at Credit rates, which is generated from the same figures we bill from. Those figures can change as the underlying AI services change price, following section 4.8; that page always shows the current figures and any change already announced.

Fair-use limits. To keep the Service running smoothly for everyone, AI features have hourly usage limits, including one shared by everyone in a home. If you reach a limit, or the Service is very busy, nothing is charged and you can try again a little later. Higher plans have higher limits. During a trial the base limits apply until your first payment. The current limits are shown at Credit rates.

You can also buy one-off top-up credit packs. Unlike plan credits, top-up credits never expire: they stay on your balance until you spend them, whichever way you bought them. Top-ups do not roll a subscription forward and are not refundable once delivered, except where required by law: see our Refund Policy. Credits have no cash value, are not transferable between accounts, and may be forfeited if your account is terminated for breach of these Terms. Buying or spending top-up credits needs an active plan (see section 4.1).

You can also earn credits. We give credits for setting parts of your household up and for trying features for the first time, and for some activities you can repeat, such as a weekly stock take. What each one is worth is shown in the app and can change; earned credits are a bonus on top of your plan's allocation and are never bought, so they carry no cash value and are not refundable. Inviting someone who goes on to pay for a subscription also earns credits, and can unlock extra capacity as described below.

Extra capacity from referrals. Your plan sets how many pets, children, Circle members, helpers, people in your home and homes you can add. When somebody you invited becomes a paying subscriber, you earn an unlock you can spend to raise one of those limits beyond your plan. An unlock is yours to keep even if that person later cancels, it cannot be moved once spent, and it cannot take you past what the next plan up includes. An extra home costs five such sign-ups. While a subscription is lapsed these extras are not available, and they return when it is active again.

Extra capacity bought with credits. On some plans you can also raise some of these limits by spending credits, one month at a time and up to a ceiling. Which plans offer this, what each extra costs and the ceilings are shown on the plan page in the app. An extra is paid for with credits each month for as long as you keep it, and you can remove it at any time. If there are not enough credits when the month renews, the extra is paused after a short grace period; nothing you have added is deleted. Extras are not available while your plan is not active.

When a trial ends without a charge, or if your subscription lapses or is cancelled and runs to the end of its period, credit allocation stops and any remaining plan credits expire. The account itself is not deleted: you can still sign in and your data is kept, but paid features stay unavailable until you start a subscription again. This is the locked state described in section 4.1. Credits you earned rather than received with a plan are not expired by a lapse, though you will need an active subscription to use them.

Some programmes we run on our website have their own terms, which you accept when you join; they apply alongside these Terms.

6. Your content and the licence you grant us

You retain ownership of all content you submit to the Service, including photos, recipes, project plans, calendar entries, family records, messages, and any other material (“Your Content”).

Upload limits. Each home has a monthly upload allowance (currently 2 GB), shared by everyone in it, and each account has a limit on how many files it can upload in a short time, so that no single account can slow the Service down for others. The allowance resets each month. If a limit is reached, the upload is refused with a message saying so, and nothing is charged.

You grant HomeAtlas a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, adapt and process Your Content solely to the extent necessary to operate, secure, support and improve the Service for you and your household: for example, to display your content back to you, sync it across your devices, share it with the household members you authorise, generate AI suggestions you ask for, send it to our service providers (see section 8), and create de-identified, aggregated analytics. This licence ends when you delete the relevant content or your account, except where we are required to retain it (for example for fraud prevention, legal compliance, or backups not yet rotated out).

If you make content public (for example by publishing a recipe, see section 7A), you also allow us to display that content to other members and to visitors for as long as it is public. That extra permission ends when you make the content private again or delete it, except for copies other people have already saved.

Imported recipes (for example ones you bring in from a post or a link) are for your household's personal use. Do not make an imported recipe public unless it is yours or you have permission from the person who wrote it.

We do not use Your Content to train AI models: ours or anyone else's. Your Content is sent to our service providers (including AI providers; see section 8) only to produce the specific output you asked for: for example a recipe suggestion, a document extraction, or an image, and is processed under terms that prohibit its use for training general-purpose models. We only use AI providers on terms that bar them from training on your content; the details are in our Privacy Policy.

You confirm that you have all rights necessary to submit Your Content and to grant the licence above, and that Your Content does not infringe anyone's rights or break any law. If a rights holder believes Your Content infringes their copyright, they can notify us through the process in our Copyright Policy, and we may remove or disable access to the affected content in response to a valid notice.

7. Acceptable use

You must not use the Service to:

• Break any law, regulation, or third-party right (including privacy and intellectual property rights);
• Upload content that is unlawful, hateful, harassing, sexually explicit, violent, or that depicts the sexual exploitation of any person, especially a minor;
• Submit personal data of another person (including a child) without authority to do so;
• Use the AI features to generate medical diagnoses, prescriptions, legal advice, or any other professional advice you intend to rely on without independent professional review;
• You must also comply with the licence in section 12: the restrictions listed there, for example on reverse engineering, scraping, and building a competing product, apply to everyone. You must not redistribute AI outputs in a way that breaches the AI provider's terms.
• Send spam, malware, or unsolicited commercial messages through any feature including referral codes, household invites, or family messaging;
• Attempt to access another user's account, household, or messages without authorisation;
• Interfere with the security or normal operation of the Service.

Child safety: our Child Safety Standards form part of these Terms. Child sexual abuse and exploitation are strictly prohibited on the Service; violations result in immediate termination and referral to the relevant authorities.

7A. Public recipes and comments

You can choose to make some of your content public: for example, publishing a recipe to the public recipe collection. Other members can see public content, and may be able to comment on it. This section covers anything you make public.

We moderate public content. We may remove any public recipe, comment, or other public content if we believe it breaks these Terms or the law, and we may limit who can post publicly. We also use automatic filters to keep certain content out of public areas.

You can report a public recipe or a comment to us from the app. You can also block another member: you will no longer see their public recipes, comments or messages, and they cannot add you as a friend or message you. We look at every report; you can also contact us at [email protected]. If a report is about a member under 18, we tell their parent (see section 3).

Do not make an imported recipe public unless it is yours or you have permission (see section 6).

8. Third-party services and links

The Service relies on third-party providers: for example hosting, network protection, sign-in, payments and app stores, email, AI and transcription providers, maps, weather, calendar services you connect, social media platforms and websites you link, product databases, and push notification services. These providers receive only the data needed to deliver their part of the Service. The current list of categories is set out in our Privacy Policy, which names the individual providers. We are not responsible for the practices, content, or availability of third-party services, websites, or products you reach via links inside the app.

9. Disclaimers (health, DIY, food, allergens)

9.1 Not professional advice

HomeAtlas is a planning and convenience tool. Information generated, displayed, or stored in the Service is not professional advice and must not be treated as such. In particular:

• Health, medication, and care plans. Care plans, medication schedules, dose logs, prescription label scans, allergy lists, and health notes are a record-keeping aid that you manage for your own convenience. The Service is never a dosing authority: it does not calculate, approve, or verify a correct dose for anyone, and a dose you record is only what you entered, not a recommendation. They are not medical advice. Always confirm medications, dosages, allergies, and care decisions with a qualified healthcare professional. Do not rely on the Service in an emergency, call your local emergency number.
• DIY, garage and tools. Project plans, materials lists, tool suggestions, and step-by-step instructions are general suggestions only. Some tasks involve real risk (electrical, gas, structural, working at height, power tools, paints, solvents). You are responsible for your own safety, for using protective equipment, and for engaging a licensed tradesperson where required by law.
• Food, recipes, suggested items and allergens. Recipe suggestions, meal plans, ingredient lists, shopping lists, suggested products, and any nutritional or allergen information are suggestions and estimates only. They may be incomplete, out of date, or wrong, including any allergen flag, "allergy-safe" or "free-from" indication. You are solely responsible for deciding what you and the people you cook for buy, prepare, and consume, and for carrying out your own due diligence. Always read the product's own label and ingredient list, check expiry dates, and confirm with the manufacturer and a qualified medical professional before purchasing or consuming any item, especially where an allergy, intolerance, or other medical condition is involved. The Service must not be used as a primary allergen-management or medical tool; the consequences of an allergen being missed can be severe, including serious injury or death. To the maximum extent permitted by law, you assume all risk arising from your purchase, preparation, and consumption of any food or item, and we are not liable for any harm, loss, or damage resulting from it.
• Drinks and bar content. The Service can suggest cocktail and other drink recipes. That content is intended for adults of legal drinking age where you live, and members under 18 see alcohol-free drinks only (see section 3). Drink responsibly, and never drive after drinking.
• Gardening and pets. Plant care suggestions are general only; consult a professional horticulturist or your product's manufacturer before relying on them. Pet care suggestions are not veterinary advice and must not replace a veterinarian's assessment, consult a vet before making any decision about an animal's health, diet, medication, or treatment.
• Calendars and reminders. The Service is a planning aid. We do not guarantee that any reminder, push notification, or sync will be delivered in time (or at all): for example because of network outages, third-party calendar issues, or device settings.

9.2 “As is”

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any content (including AI output) will be accurate or complete.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the consumer law of the country where you live, or other applicable consumer protection law.

10. AI-generated content

Several features use third-party AI providers to generate text or images based on inputs you provide (for example chat messages, photos of documents, prescription labels, your pantry, or a project description). You acknowledge that:

• AI output can be wrong, incomplete, biased, or fabricated. You must independently verify anything important before acting on it.
• We only use AI providers on terms that bar them from training on your content; we describe the categories of providers and the safeguards in the Privacy Policy.
• Some AI features generate images (for example invite cards, child or pet avatars, or DIY inspiration variants). You must not request, save, or share AI-generated content that depicts a real, identifiable person without their consent, that sexualises a minor, or that violates any other person's rights.
• Where you submit a photo of a real person to an AI feature, you confirm you have their consent (or, for a child you are responsible for, that you are entitled to do so).

11. Affiliate links, suggested items, and "send to retailer"

11.1 Affiliate links

Some shopping links inside the Service: for example to Amazon, Bunnings or other retailers, are affiliate links. If you click an affiliate link and buy a product, we may receive a commission at no extra cost to you. Affiliate relationships do not affect what we recommend in the AI features, and we never sell your personal data to retailers. We disclose this here and inside the relevant screens to comply with the Australian Consumer Law, the U.S. Federal Trade Commission Endorsement Guides, and equivalent rules in other markets.

11.2 Suggested items, "send to retailer", and your responsibility

The Service may suggest products and ingredients and may let you send a shopping list, ingredient, or item to a third-party retailer (for example by opening a retailer's website or pre-filling a cart). When you use these features, you acknowledge and agree that:

• Suggestions are suggestions only. Any product, ingredient, recipe, or quantity we surface, including items you send to a retailer, is a convenience aid generated from limited information. It is not a recommendation that an item is safe, suitable, accurate, available, or correctly priced for you.
• You leave HomeAtlas when you reach a retailer. Third-party retailers and their websites, products, prices, descriptions, allergen and ingredient information, and checkout processes are operated by those retailers, not by us, and are outside our control. We do not verify them and make no representation or warranty about them. Your purchase is a contract between you and that retailer, governed by their terms and policies.
• You must do your own due diligence. Before purchasing or consuming any suggested or sent item, it is your responsibility to independently check the retailer's own product label, ingredient list, allergen statements, and suitability for you and anyone you are buying for, particularly where an allergy, intolerance, dietary requirement, or other medical condition is involved. Do not rely on any allergen flag, filter, or "safe"/"free-from" indication shown in the Service.
• You assume the risk; we are not responsible. To the maximum extent permitted by law, the ultimate responsibility for, and all risk arising from, the selection, purchase, handling, preparation, and consumption of any suggested or sent item remains with you and not with HomeAtlas. We are not responsible or liable for any harm, injury, allergic reaction, illness, loss, or damage that arises from any action you take, or decision you make, based on information within or provided by the Service, including suggested items and items sent to a retailer. This applies in addition to, and does not limit, the disclaimers in section 9 and the limitation of liability in section 14.

Nothing in this section excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other applicable consumer protection law.

12. Intellectual property and your licence to use HomeAtlas

Ownership. The HomeAtlas name, logo, software, designs, copy, and original AI prompts are owned by us or our licensors and are protected by copyright, trade mark and other laws. Nothing in these Terms transfers ownership of any of these to you.

The licence we grant you. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service, including to install and use our mobile applications on a device you own or control, for your own personal and household purposes. We may end this licence only as set out in section 16. This is a licence to use the Service, not a sale, and no title or ownership in the Service passes to you.

What the licence does not permit. Except as permitted by law or with our prior written permission, you must not:

• copy, modify, translate, distribute, sell, rent, lease, sublicense, or create derivative works from the Service;
• reverse engineer, decompile or disassemble the Service, or attempt to derive its source code;
• circumvent or interfere with the Service's security, rate limits, access controls, or usage measurement;
• scrape, bulk-extract, or systematically collect content or data from the Service;
• use the Service to build, train, or offer a competing product or service;
• remove, alter, or obscure any proprietary notices on or in the Service; or
• allow anyone outside your household to use your account.

The restrictions above do not override any right you have under applicable law that cannot be excluded. Nothing in this section restricts any act you are entitled to perform under a law that cannot be contractually waived: for example, decompilation of software to the extent necessary to achieve interoperability, where that is permitted under the copyright law of the United Kingdom, Australia, New Zealand, Canada, or your jurisdiction.

Feedback. If you send us suggestions, ideas, or feedback about the Service, we may use them without obligation or compensation, but this does not affect any rights you hold in things you create independently.

Updates. The Service is delivered over the internet and changes over time. We may update, modify, or discontinue features or the Service itself, and updates to our mobile applications are covered by this licence. See section 17 for changes to these Terms and section 16 for suspension and termination.

App-store terms. Where you obtained our mobile application from the Apple App Store or Google Play, the addenda in section 19 also apply and prevail over this section to the extent of any inconsistency. On iOS, the app itself is licensed to you under Apple's Standard EULA (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) unless we have provided our own licence through the App Store. These Terms govern the Service and your account. Where the two conflict about the licence to the app, the licence from the App Store governs.

Termination of the licence. This licence ends automatically when your account is terminated or these Terms end (see section 16). When it ends, you must stop using the Service and delete our applications from your devices. The ownership clause, this reservation of rights, and any other provision that by its nature should survive termination all survive.

Reservation. All rights not expressly granted to you in these Terms are reserved.

Third-party material on the Service. The Service carries content that other users post. Users retain the rights in their own content and grant us a licence to use it as described in section 6. We respond to copyright complaints about material on the Service through the process set out in our Copyright Policy.

13. Cancellation and account deletion

You can cancel a paid subscription at any time as set out in section 4. You can delete your HomeAtlas account at any time from Profile → Settings → Delete account in the app, or by emailing [email protected]. Deletion will:

• Remove your account and your personal data within 30 days, except for the limited records we are required to keep (for example tax invoices, fraud signals, or backups that have not yet rotated out: see Privacy Policy);
• Remove the household records you own. Other household members will lose access to content they only had access to through your account;
• Cancel any active web subscription. Subscriptions purchased through Apple or Google must be cancelled separately under their own terms (see section 4.4).

14. Limitation of liability

To the maximum extent permitted by law:

• Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or anticipated savings, even if advised of the possibility.
• Our aggregate liability to you in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in that period, and (b) AUD $100.
• We are not liable for loss or damage caused by:
  • Your reliance on AI-generated content (see sections 9 and 10);
  • Your use of DIY, food, allergen, medication, gardening, or pet-care information contrary to the disclaimers in section 9;
  • Acts or omissions of third-party services (for example calendar providers, app stores, payment processors, AI providers, or retailers), except to the extent the loss was caused by our own breach or negligence;
  • Events outside our reasonable control (force majeure).

Nothing in this section limits or excludes liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded.

Nothing in this section excludes any liability that cannot be excluded under applicable law, including non-excludable consumer guarantees under Australian Consumer Law, the consumer law of the country where you live, or equivalents in other markets.

15. Indemnity

You agree to indemnify and hold HomeAtlas harmless against claims, damages, losses, and reasonable legal costs arising from (a) your breach of these Terms, (b) Your Content, (c) personal data you submitted about another person without authority, or (d) your misuse of the Service. This clause does not apply to consumers to the extent it is inconsistent with mandatory consumer law.

16. Suspension and termination

We may suspend or terminate your access to the Service if you breach these Terms, if your use poses a security or legal risk, or if we are required to do so by law. Where practical we will give you notice and an opportunity to cure. We may also discontinue the Service or any feature with reasonable notice. On termination by either party, the licences in section 6 end (except for use already permitted by data-protection law).

In appropriate circumstances, we will terminate the accounts of users who are found, through the process in our Copyright Policy, to be repeat infringers of others' copyright.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we will notify you by email and/or in-app at least 30 days before it takes effect (or the minimum period required by your local law if longer). We will ask you to accept a material change before it takes effect. If a change materially disadvantages you and you do not accept it, you may cancel your subscription and receive a pro-rata refund of the unused part of any period you have already paid for. Changes that are not material take effect when we post them. If you do not accept them, you must stop using the Service and may cancel your subscription in line with section 4.

18. Governing law and disputes

These Terms are governed by the laws of South Australia, Australia. The courts of South Australia have non-exclusive jurisdiction over any dispute, except that a consumer can bring a claim in the courts of their country of residence where the law of that country requires it. Nothing in this clause prevents either party from seeking urgent injunctive relief.

Before filing a formal claim, you agree to contact us at [email protected] and try in good faith to resolve the dispute informally for at least 30 days. We do not require you to arbitrate disputes with us, and we do not ask you to give up any right to take part in a class action.

19. Apple App Store and Google Play addendum

If you obtained the iOS app from Apple's App Store, you also agree that:

• These Terms are between you and HomeAtlas only, not with Apple. Apple is not responsible for the Service or its content.
• Your licence to the iOS app is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
• HomeAtlas (not Apple) is responsible for addressing any claims by you or a third party relating to the app, including product liability, failure to conform to legal requirements, and consumer protection claims.
• HomeAtlas (not Apple) is responsible for investigating, defending and settling any third-party intellectual property claim relating to the app.
• You must comply with any third-party terms that apply when you use the app, for example your mobile data provider's terms.
• You confirm you are not located in a country that is subject to a U.S. Government embargo, or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Questions, complaints or claims about the app go to us using the contact details in section 20.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you obtained the Android app from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the Service.

20. Contact

HomeAtlas
OMNIA VINCULA PTY LTD (ACN 700 615 498, ABN 28 700 615 498)
Level 2, 58 Gawler Place, Adelaide SA 5000, Australia
Email: [email protected]
Website: https://homeatlas.org

© 2026 OMNIA VINCULA PTY LTD trading as HomeAtlas. All rights reserved.