HomeAtlas: Child Safety Standards
These standards apply to the HomeAtlas website, mobile applications, and related services (the “Service”), operated by OMNIA VINCULA PTY LTD ACN 700 615 498, trading as HomeAtlas (ABN 28 700 615 498). They form part of our Terms of Service and sit alongside our Privacy Policy.
1. Zero tolerance for child sexual abuse and exploitation
We explicitly prohibit child sexual abuse material (CSAM) and any form of child sexual abuse and exploitation (CSAE) on the Service. This includes, without limitation: creating, uploading, storing, sharing, requesting, or linking to CSAM; grooming, sexualising, or soliciting minors; sextortion; and the trafficking or advertising of minors. Attempting to use any HomeAtlas feature, including AI features, to produce such content is prohibited.
Violation of this policy results in immediate account termination. Where we identify or are made aware of apparent CSAM or child exploitation, we preserve relevant material as required and report it to the appropriate authorities, including the Australian Centre to Counter Child Exploitation (ACCCE), the National Center for Missing & Exploited Children (NCMEC), and/or local law enforcement, in accordance with applicable law.
2. How the Service is built to protect children
- Adult-held accounts. HomeAtlas accounts are created and held by adults. A child never signs up on their own.
- Parent-managed child access. A child under 13 does not currently have a HomeAtlas login and does not use the Service. A child is a household record that a parent or guardian creates and manages from their own account, and can remove at any time.
- No contact with strangers. A child cannot currently sign in, so a child cannot message, add contacts or reach anyone through HomeAtlas. Account holders under 18 cannot reach public comment surfaces except as our Privacy Policy describes.
- Parental controls and oversight. Parents decide what is recorded about their child, and can review, change, export or delete the child's record at any time.
- Restricted AI features. There are no child-facing AI features. Every AI request from an account holder under 18 carries age-appropriate safety instructions. AI avatar images are stylised illustrations only, the Service does not accept user photos for avatar generation.
- Data minimisation for children. See our Privacy Policy for how children's information is handled. A child does not currently sign in, so no analytics are collected from a child.
3. Reporting a concern, in the app
Every signed-in user can report a concern without leaving the app: open Send feedback (the report icon available throughout HomeAtlas) and choose “A safety concern (including child safety)”. You can also report offensive content, including AI-generated content, through the same control.
Safety reports go to a priority review queue and are reviewed by a person. Where a report indicates a child is at risk, we act on it as our highest priority, up to and including account termination and referral to law enforcement.
You can also reach us directly at [email protected]. If a child is in immediate danger, contact your local emergency services first.
4. Compliance with child safety laws
We comply with applicable child safety and online safety laws in the regions where the Service is offered, including the Australian Online Safety Act 2021 and, to the extent applicable, COPPA (US) and the GDPR (EU/UK) as they relate to children's data. We cooperate with lawful requests from child safety authorities and law enforcement.
5. Point of contact for child safety matters
HomeAtlas: Child Safety
OMNIA VINCULA PTY LTD (ACN 700 615 498)
ABN 28 700 615 498
Email: [email protected]